Privacy
At ESODUS, we value and prioritize your privacy. This Privacy Policy explains how ESODUS collects, uses, discloses, and protects your personal information when you access or use our encrypted cloud storage service ("Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our Service.
1. Information We Collect
ESODUS collects certain personal and non-personal information to provide and improve our Service. The types of information we collect include:
1.1 Personal Information
Personal Information refers to data that identifies you as an individual. We collect the following types of personal information:
Account Information: When you create an account with ESODUS, we collect your email address, username, and password. Additional details such as your full name, phone number, and billing information may also be collected based on the plan or service you choose.
Payment Information: If you subscribe to a paid plan, we collect payment details such as your credit card information, billing address, and other necessary financial data through our third-party payment processors.
Communication Information: When you contact our support team or communicate with us through any medium (email, chat, etc.), we collect information about the communication, including your name, email address, and the content of the communication.
1.2 Non-Personal Information
Non-Personal Information refers to data that does not personally identify you. We collect the following types of non-personal information:
Usage Data: We collect information about your interactions with the Service, including logs of your activity (e.g., login times, actions taken), device information (e.g., device type, operating system, browser type), and IP address. This data is used to improve our Service, troubleshoot issues, and for security monitoring.
Aggregated Data: We may aggregate and anonymize personal information so that it no longer identifies you. Aggregated data is used for internal analysis to understand user behavior and improve the Service.
2. How We Use Your Information
ESODUS uses the information we collect for the following purposes:
To Provide the Service: We use your personal information to operate, maintain, and provide features of our Service, such as allowing you to store, manage, and share files securely.
To Improve the Service: Usage data helps us enhance the user experience, improve the performance of our Service, and develop new features.
For Billing and Account Management: We use your payment and billing information to process payments and manage your account, including plan upgrades and renewals.
To Communicate with You: We use your email address or other contact details to respond to your inquiries, send you notifications related to your account (e.g., password reset requests, service updates), and provide technical support.
For Security and Fraud Prevention: We use personal and usage data to detect and prevent fraudulent activities, ensure the security of our infrastructure, and protect your account from unauthorized access.
Legal Compliance: We may process your information when necessary to comply with legal obligations, such as responding to lawful requests from government authorities or enforcing our legal rights.
3. Data Encryption and Security
ESODUS places a high priority on securing your data. To this end:
Data Encryption: All files and data you store with ESODUS are encrypted using industry-standard encryption both in transit and at rest. This ensures that your content remains private, and ESODUS does not have access to the contents of your files. We employ end-to-end encryption, meaning only you (or those you choose to share your data with) can decrypt and access your files.
Account Security: Your account is protected by a password and, where applicable, two-factor authentication (2FA). You are responsible for maintaining the confidentiality of your password and any other account details.
Security Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
4. Sharing and Disclosure of Information
ESODUS takes your privacy seriously and will not sell, rent, or trade your personal information to third parties. However, we may share or disclose your information in the following circumstances:
With Service Providers: We share your information with trusted third-party service providers who assist us in providing the Service, such as payment processors, hosting providers, and customer support platforms. These third parties are only authorized to use your information as necessary to provide services to ESODUS and are required to maintain the confidentiality and security of your information.
For Legal Reasons: ESODUS may disclose your information if we are required to do so by law or in response to valid legal requests from public authorities (e.g., court orders, government agencies). We may also disclose your information to enforce our Terms of Service or to protect our rights, privacy, safety, or property, or those of others.
In Connection with Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to a successor entity. We will notify you of any such changes and your rights concerning your personal information.
5. Third-Party Services and Links
ESODUS may integrate with third-party services (such as payment processors) and provide links to third-party websites. Please be aware that this Privacy Policy only applies to ESODUS. When you use third-party services or visit third-party websites, you are subject to their respective privacy policies and practices. ESODUS is not responsible for the privacy practices or content of third-party services or websites.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations.
Account Information: We retain your account information until your account is deleted. Upon deletion, certain information may be retained in backups or for compliance purposes for a limited time as required by law.
User Content: The files you upload, store, or share through the Service will be retained until you delete them or close your account.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You may request the correction of inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information. Please note that deleting your information may impact your ability to use the Service.
Data Portability: In certain circumstances, you may have the right to request that your personal information be transferred to another service.
Opt-Out: You may opt out of receiving non-essential communications, such as promotional emails. However, you may still receive critical notifications, such as account-related alerts.
To exercise these rights, please contact us at [email protected]. We may ask you to verify your identity before fulfilling your request.
8. International Data Transfers
ESODUS is based in United States, and your personal information may be transferred to and processed in other countries where we operate or where our service providers are located. If you are located outside of United States, your information may be transferred to countries that may not provide the same level of data protection as your home country.
We take measures to ensure that any data transfers comply with applicable legal requirements and that your personal information remains protected.
9. Children's Privacy
ESODUS does not knowingly collect or solicit personal information from individuals under the age of 13 (or other minimum age as required by local law). If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [email protected]. We will take steps to delete such information from our records.
10. Changes to This Privacy Policy
ESODUS may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communications. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Privacy Policy.
11. Cotact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ESODUS Privacy Team
Email: [email protected]